Refund policy
Last Updated: August 2026
Return Eligibility
GhostVue, LLC wants you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.
GhostVue reserves the right to cancel orders prior to shipment if legal, regulatory, compliance, or jurisdictional restrictions are identified. In such cases, customers will receive a refund of amounts paid for the canceled order.
To be eligible for a return:
- The product must be returned within 30 days of the delivery date.
- The product must be in substantially the same condition as received.
- All original components, accessories, and packaging (if available) should be included.
- Proof of purchase may be required.
Non-Returnable Items
The following items may not be eligible for return:
- Products damaged due to misuse, abuse, improper installation, or unauthorized modification.
- Products returned more than 30 days after delivery.
- Products not purchased directly from GhostVue or an authorized seller.
Return Process
To initiate a return, please contact:
Email: support@myghostvue.com
Please include:
- Your name
- Order number
- Date of purchase
- Reason for return
Return instructions will be provided after your request is reviewed.
Refunds
Once the returned product is received and inspected, GhostVue will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used for purchase.
Shipping charges are generally non-refundable unless required by law or the return is the result of a shipping error or product defect.
Orders canceled because a customer is located in a restricted jurisdiction will receive a full refund of all amounts paid.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us promptly at support@myghostvue.com. GhostVue will work with you to provide a replacement, repair, or refund as appropriate.
Exchanges
GhostVue may, at its discretion, offer exchanges for defective or damaged products.
Contact Us
GhostVue, LLC
343 Portage Blvd.
Kent, Ohio 44240 USA
Email: support@myghostvue.com
