Shipping policy
GHOSTVUE SHIPPING POLICY
Last Updated: August 2026
This Shipping Policy describes the terms applicable to the processing, shipment, and delivery of products purchased from GhostVue, LLC (“GhostVue,” “we,” “us,” or “our”). By placing an order with GhostVue, you acknowledge and agree to this Shipping Policy.
1. ORDER PROCESSING
Orders are typically processed within one to three (1–3) business days after payment has been received and verified. Business days do not include weekends or federal holidays. Processing times are estimates only and may be extended during holidays, promotional periods, periods of unusually high order volume, supply interruptions, or other circumstances beyond GhostVue’s reasonable control.
All orders are subject to acceptance, payment verification, product availability, and compliance review. GhostVue reserves the right, in its sole discretion and to the extent permitted by applicable law, to limit order quantities or decline, cancel, or refuse any order, including orders that GhostVue reasonably suspects involve fraud, inaccurate information, payment issues, resale activity, shipment to a restricted jurisdiction, or conduct prohibited by applicable law. Submission of an order does not constitute acceptance by GhostVue. An order is not accepted or binding on GhostVue until the order has been processed and shipped.
2. SHIPPING METHODS AND DELIVERY ESTIMATES
GhostVue utilizes third-party shipping carriers to deliver orders. Available shipping methods and estimated delivery times, where applicable, will be displayed during checkout. Any delivery date or delivery window provided by GhostVue or a shipping carrier is an estimate only and is not guaranteed. Estimated delivery times begin on the date an order is shipped, not the date the order is placed.
Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside GhostVue’s reasonable control, including carrier delays, severe weather, transportation interruptions, incorrect delivery information, customs processing, governmental action, labor disputes, or other events. To the fullest extent permitted by applicable law, GhostVue is not responsible for delays, misdelivery, loss, theft, or damage caused by a third-party shipping carrier or other circumstances outside GhostVue’s reasonable control.
3. SHIPPING COSTS, TAXES, DUTIES, AND OTHER CHARGES
Shipping charges are calculated at checkout based on factors that may include the delivery destination, selected shipping method, package size, package weight, and order contents. Unless expressly stated otherwise, all shipping charges are the responsibility of the customer. The customer is also responsible for any applicable taxes, duties, tariffs, customs charges, brokerage fees, carrier surcharges, or other governmental or third-party charges associated with shipment or delivery, except to the extent GhostVue is required by law to collect and remit such amounts. Shipping charges are non-refundable except where required by applicable law, expressly provided under GhostVue’s Returns and Refunds Policy, or resulting from an error attributable to GhostVue.
4. SHIPPING RESTRICTIONS
GhostVue complies with applicable federal, state, and local laws and regulations governing the sale, distribution, shipment, possession, and use of its products.
GhostVue products are not available for shipment to customers located in the following jurisdictions:
California, Delaware, Florida, Hawaii, Illinois, Maryland, New York, Pennsylvania, Tennessee, Texas, Washington, Wisconsin, and the U.S. Virgin Islands.
Orders containing a shipping address within a restricted jurisdiction may be declined or canceled and, if payment has already been collected, refunded before shipment.
GhostVue further reserves the right to refuse, cancel, or restrict shipment to any jurisdiction where GhostVue determines that applicable law may prohibit or restrict the sale, distribution, shipment, possession, or use of a product.
The availability of a product for purchase on the GhostVue website does not constitute a representation that the product may lawfully be purchased, possessed, installed, displayed, or used in every jurisdiction or for every purpose. Customers are responsible for understanding and complying with all laws applicable to their purchase, possession, installation, and use of GhostVue products.
GhostVue may verify shipping and billing information and may request additional information or documentation before accepting or processing an order. Failure to provide requested information may result in cancellation of the order.
5. ORDER TRACKING
When tracking information is available, GhostVue will provide the applicable tracking information after an order has shipped. Tracking information is supplied by the applicable third-party carrier. GhostVue does not guarantee the accuracy or timeliness of carrier tracking information.
6. TITLE AND RISK OF LOSS
To the fullest extent permitted by applicable law, title to and risk of loss for products purchased from GhostVue pass to the customer upon GhostVue’s delivery of the products to the applicable shipping carrier. After transfer to the carrier, the customer bears the risk of loss, theft, or damage occurring during transit, subject to applicable law and any rights or remedies that may be available through GhostVue or the shipping carrier. Nothing in this section limits any rights that cannot lawfully be waived or restricted under applicable consumer-protection law.
7. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order. GhostVue is not responsible for delays, failed deliveries, returned packages, losses, or additional shipping charges resulting from incorrect, incomplete, outdated, or otherwise inaccurate shipping information supplied by the customer. If a customer discovers an error in a shipping address, the customer should contact GhostVue as soon as possible. GhostVue will make reasonable efforts to accommodate address corrections before shipment but cannot guarantee that an order can be modified after it has been submitted or processed. Any additional shipping or carrier charges resulting from an incorrect or incomplete address may be charged to the customer to the extent permitted by applicable law.
8. LOST, STOLEN, OR DAMAGED SHIPMENTS
If an order is lost in transit or arrives damaged, please contact GhostVue at support@myghostvue.com as soon as reasonably possible.
GhostVue may request photographs, packaging materials, tracking information, proof of delivery, affidavits, or other documentation reasonably necessary to investigate a claim or submit a claim to the applicable carrier.
Claims for lost or damaged shipments should be reported within thirty (30) days after the applicable estimated delivery date. Claims submitted after this period may not be eligible for resolution to the extent permitted by applicable law or carrier requirements.
GhostVue will make reasonable efforts to work with the applicable carrier to investigate a reported loss or damage. Any replacement, refund, credit, or other resolution offered by GhostVue may be contingent upon the circumstances of the shipment, the availability of carrier reimbursement, and the results of any carrier investigation.
To the fullest extent permitted by applicable law, GhostVue’s liability for a lost or damaged shipment will not exceed the purchase price paid to GhostVue for the affected products.
9. UNDELIVERABLE, REFUSED, AND RETURNED PACKAGES
A package may be returned to GhostVue as undeliverable for reasons including an incorrect or incomplete address, inability of the carrier to complete delivery, failure to claim or retrieve a package, refusal of delivery, or other circumstances attributable to the customer. If an order is returned to GhostVue as undeliverable or refused, GhostVue may refund the purchase price of the returned products, less the original shipping charges, return shipping charges, carrier fees, and other costs incurred in connection with the unsuccessful delivery, to the extent permitted by applicable law. If the customer requests re-shipment of a returned order, GhostVue may require payment of additional shipping and handling charges before the order is shipped again.
10. INTERNATIONAL SHIPPING
Unless otherwise expressly stated on the GhostVue website, GhostVue products are currently intended for shipment within the United States only. If GhostVue elects to offer international shipping, the customer will be responsible for determining whether the products may lawfully be imported, purchased, possessed, installed, or used in the destination jurisdiction.
Unless otherwise required by applicable law, the customer will be the importer of record and will be solely responsible for compliance with applicable import and export requirements and for payment of all duties, taxes, tariffs, customs charges, brokerage fees, and related expenses. GhostVue is not responsible for delays, holds, seizures, confiscations, refusals, or other actions taken by customs authorities or other governmental entities with respect to an international shipment.
11. PRODUCT COMPLIANCE AND USE
GhostVue products must be purchased, possessed, installed, displayed, and used in accordance with all applicable federal, state, and local laws, rules, and regulations. Laws concerning license plates, license-plate covers, visibility, obstruction, display, vehicle equipment, and use on public roads may vary by jurisdiction and may change over time. It is the customer’s responsibility to determine whether and under what circumstances a GhostVue product may lawfully be possessed, installed, displayed, or used in the customer’s jurisdiction.
OPAQUE MODE (ALSO REFERRED TO AS “GHOST MODE”) IS INTENDED FOR PRIVATE-PROPERTY USE ONLY AND IS NOT INTENDED OR AUTHORIZED FOR USE ON PUBLIC ROADS WHERE SUCH USE IS PROHIBITED OR RESTRICTED BY LAW.
Nothing on the GhostVue website, in product packaging, advertising, instructions, or other materials should be interpreted as authorizing or encouraging use of a GhostVue product in violation of applicable law.
12. FORCE MAJEURE
To the fullest extent permitted by applicable law, GhostVue will not be liable for any failure or delay in processing, shipping, or delivering an order resulting from circumstances beyond GhostVue’s reasonable control, including acts of God, natural disasters, fires, floods, severe weather, epidemics, pandemics, public-health emergencies, labor disputes, strikes, transportation interruptions, carrier disruptions, supply-chain interruptions, shortages, utility or telecommunications failures, governmental actions, embargoes, war, terrorism, civil unrest, or similar events.
Any estimated processing or delivery period will be extended as reasonably necessary to account for such circumstances.
13. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GHOSTVUE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR USE, ARISING OUT OF OR RELATING TO THE PROCESSING, SHIPMENT, DELIVERY, DELAY, LOSS, THEFT, OR DAMAGE OF ANY ORDER OR OTHERWISE ARISING UNDER THIS SHIPPING POLICY, REGARDLESS OF THE THEORY OF LIABILITY.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GHOSTVUE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SHIPMENT OR DELIVERY OF ANY ORDER WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO GHOSTVUE FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
THE REMEDIES EXPRESSLY PROVIDED UNDER THIS SHIPPING POLICY ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO SHIPPING AND DELIVERY, EXCEPT TO THE EXTENT OTHERWISE REQUIRED BY APPLICABLE LAW.
Nothing in this Shipping Policy excludes, limits, or modifies any warranty, right, remedy, or liability that cannot lawfully be excluded, limited, or modified.
14. RETURNS AND REFUNDS
This Shipping Policy governs order processing, shipment, and delivery. Returns, exchanges, cancellations after shipment, and refunds are separately governed by GhostVue’s Returns and Refunds Policy, as made available on the GhostVue website. The Returns and Refunds Policy is incorporated into this Shipping Policy by reference. If there is a conflict between this Shipping Policy and the Returns and Refunds Policy concerning a return, exchange, or refund, the Returns and Refunds Policy will control with respect to that issue.
15. CHANGES TO THIS POLICY
GhostVue reserves the right to modify, revise, or update this Shipping Policy from time to time. Unless otherwise required by applicable law, the version of this Shipping Policy in effect at the time an order is placed will govern the processing and shipment of that order. Any updated Shipping Policy will become effective when posted on the GhostVue website or on such later effective date as may be identified in the updated policy.
16. SEVERABILITY
If any provision of this Shipping Policy is determined to be invalid, illegal, or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions of this Shipping Policy will remain in full force and effect.
17. GOVERNING LAW AND VENUE
To the fullest extent permitted by applicable law, this Shipping Policy and any dispute arising out of or relating to this Shipping Policy, an order, or the shipment or delivery of a GhostVue product will be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-laws principles. Subject to any applicable law providing otherwise, the customer agrees that any action or proceeding arising out of or relating to this Shipping Policy will be brought exclusively in the applicable state or federal courts located in Summit County, Ohio, and the customer consents to the personal jurisdiction of those courts.
18. CONTACT US
Questions regarding this Shipping Policy or the shipment of an order may be directed to:
GhostVue, LLC
343 Portage Blvd.
Kent, Ohio 44240 USA
Email: support@myghostvue.com
